Integrated Facilities Management UAE
The facilities management partner UAE enterprises keep for a decade.
Integrated Facilities Management and Annual Maintenance Contracts. Trusted by Amazon, Chalhoub, and DP World among 60+ UAE clients since 2013.
- CAFM-tracked delivery on every contract, with 100% preventative maintenance completion.
- Assigned client relationship lead, with quarterly on-site reviews written into the SLA.
- Published SLA response times. P1 emergencies attended inside 3 hours.
The operating standard, written into every contract.
Integrated Facilities Management and Annual Maintenance Contracts built on four commitments Holford publishes, signs, and delivers on every site.
A team you can name.
A client-relationship lead, an on-site supervisor, and an escalation matrix to Holford leadership agreed at contract signing. Quarterly on-site reviews on every contract.
See operating modelLive visibility on every contract.
Real-time ticket logging by area and premises, trackable through close. Every preventative job logged in CAFM. No monthly-PDF lag.
See live CAFMPreventative held at 100%.
100% preventative maintenance completion is an internal non-negotiable KPI. The 52-week PPM plan is submitted within 60 days of contract signing and logged in CAFM against every asset.
See 90-day mobilisationSLA priorities and escalation matrix are agreed and customised for each contract at signing.
Every discipline, one SLA, one named team.
One contract. One SLA.
One team.
Integrated Facilities Management and Annual Maintenance Contracts that wrap MEP, HVAC, commercial cleaning, asset management, managed third-party services, building systems, and capital projects under a single SLA, a single CAFM client portal, and an escalation matrix agreed at contract signing.
Mechanical, electrical, and plumbing run preventative, reactive, and predictive. 100% PPM completion held as KPI. Every job logged in CAFM against the asset, by area and premises.
Mechanical, electrical, and plumbing run preventative, reactive, and predictive. 100% PPM completion held as KPI. Every job logged in CAFM against the asset, by area and premises.
Cleared, badged, and briefed cleaning crews who work inside live retail, warehouse, and commercial environments. Trained for luxury floors and high-spec warehouse hygiene.
Cleared, badged, and briefed cleaning crews who work inside live retail, warehouse, and commercial environments. Trained for luxury floors and high-spec warehouse hygiene.
Pest control, semi-annual water tank cleaning, quarterly Legionella testing, and BIONEST waste water treatment. All specialist services supervised under the Holford SLA.
Pest control, semi-annual water tank cleaning, quarterly Legionella testing, and BIONEST waste water treatment. All specialist services supervised under the Holford SLA.
Asset mapping, lifecycle tracking, capex planning, regulatory audits, and contract management. Built into every IFM contract.
Asset mapping, lifecycle tracking, capex planning, regulatory audits, and contract management. Built into every IFM contract.
Roof, façade, joinery, glazing, and access systems maintained against OEM specifications. Remedial work scoped, costed, and tracked through CAFM alongside preventative.
Roof, façade, joinery, glazing, and access systems maintained against OEM specifications. Remedial work scoped, costed, and tracked through CAFM alongside preventative.
Delivered through the Z Group alliance with SLP for construction and Fixem for fit-outs. Single point of accountability sits with Holford.
Delivered through the Z Group alliance with SLP for construction and Fixem for fit-outs. Single point of accountability sits with Holford.
HVAC run as an energy and reliability programme.
Measured across chillers, AHUs, pumps, controls, and building-fabric envelope. The whole HVAC system, run as one programme.
whole-system target
Design and Engineering
System design matched to the building, the load profile, and the operating hours.
Precision Installation
Commissioned to specification, balanced, and signed off against the design intent.
Predictive Maintenance
Condition monitoring and thermal imaging to catch failures before they surface.
Energy Optimization
Whole-system tuning against ASHRAE maintenance standards. Up to 30 to 40% HVAC energy savings.
Design and Engineering
System design matched to the building, the load profile, and the operating hours.
Precision Installation
Commissioned to specification, balanced, and signed off against the design intent.
Predictive Maintenance
Condition monitoring and thermal imaging to catch failures before they surface.
Energy Optimization
Whole-system tuning against ASHRAE maintenance standards. Up to 30 to 40% HVAC energy savings.
Live visibility. Not a monthly PDF.
Every contract ships with the CAFM client portal active on day one. Every ticket is logged by area and premises in real time and tracked through close. Every preventative job is logged against the asset. You see the number, not a narrative about the number.
- Real-time ticket logging by area and premises, trackable through close.
- 100% preventative maintenance logged in CAFM against every asset.
- Live KPI dashboard accessible from any desktop or mobile, reviewed in the quarterly on-site session.
Sample dashboard view with illustrative data. Your live CAFM portal reflects your own contract.
60+ UAE clients delivered for since 2013.
The named clients Holford has delivered for across retail, warehousing, commercial, hospitality, industrial, and wellness. Operating in the UAE since 2013.
Partnership, built into the contract.
A team you can call by name.
Every contract names a client-relationship lead who owns the account and an on-site supervisor who owns delivery. Backed by an escalation matrix to Holford leadership, agreed with you at contract signing. You know who is accountable for the SLA, and you know who to call when the chiller goes down at 7am.
On-site review, every 90 days.
Holford on your site every 90 days for a technical inspection and face-to-face review. SLA compliance, PPM completion, asset performance, and what changes next quarter.
Your site team is ours.
Holford technicians on site, badged, trained, and supervised by us. Specialist trades route through subcontractors we vet, contract, and manage under the same SLA. One company accountable for the whole stack.
Trained on a published cadence.
Every Holford technician moves through a published training programme. Weekly refreshers, monthly cross-skilling, quarterly client-facing drills, annual leadership certification. Knowledge stays fresh. Standards stay on the floor.
A 90-day mobilisation, milestone-driven, on the calendar.
Asset register mapped across every site. CAFM client portal provisioned and live on day one. Account team named, SLA signed, escalation matrix published to your side.
Asset register mapped across every site. CAFM client portal provisioned and live on day one. Account team named, SLA signed, escalation matrix published to your side.
Technicians onboarded, badged, and trained to site-specific SOPs. Weekly toolbox talks and visual SOPs running inside the cadence. Quarterly on-site review scheduled and calendarised.
Technicians onboarded, badged, and trained to site-specific SOPs. Weekly toolbox talks and visual SOPs running inside the cadence. Quarterly on-site review scheduled and calendarised.
Full operational handover. Preventative, reactive, and predictive maintenance running inside the SLA. Steady-state 100% PPM completion targeted from day 91 onward.
Full operational handover. Preventative, reactive, and predictive maintenance running inside the SLA. Steady-state 100% PPM completion targeted from day 91 onward.
Submitted within 60 days of contract signing.
Every asset, every preventative task, every frequency logged in CAFM and mapped to your 52-week calendar.
Built to the operating standard Holford has delivered for 60+ UAE enterprises since 2013.
No obligation. Free site visit. Custom proposal.
Credentials that hold up to procurement.
Holford's named delivery discipline.
Hazard Identification and Risk Assessment Controls (HIRAC). Aspect Identification and Impact Analysis (AIIA). Business Continuity Plan (BCP). Safe Isolation Plan (SIP). Four frameworks, run on every site, governed centrally.
Operating in the UAE since February 2013.
13 years of continuous operation. Dubai headquartered. Active UAE trade license.
UAE operation
Run your site to the standard Holford has delivered for 60+ UAE enterprises since 2013.
Submit your requirements and our team will be in touch within 10 minutes to schedule a site visit and discuss your scope in more detail.
No obligation. Free site visit. Custom proposal.