Facilities Management Service Provider For Businesses Across the UAE
All hard and soft facilities management services for your sites across Dubai and Abu Dhabi. One provider, one point of contact.
- Every service in one contract: HVAC, electrical, plumbing, cleaning, pest control.
- A dedicated account manager and team — not a call centre.
- Emergencies attended within 3 hours, written into your contract.
- An online portal to track every maintenance job to completion.
All your Hard & Soft services, under one contract.
Integrated Facilities Management and Annual Maintenance Contracts covering air conditioning and HVAC, electrical and plumbing, cleaning, asset management, pest control and specialist services, building upkeep, and fit-outs. All under one contract, one online portal, and one point of contact.
Mechanical, electrical, and plumbing systems kept running with routine servicing, repairs, and 24/7 breakdown cover. Every job logged online against the asset.
Mechanical, electrical, and plumbing systems kept running with routine servicing, repairs, and 24/7 breakdown cover. Every job logged online against the asset.
Cleared, badged, and briefed cleaning crews who work inside live retail, warehouse, and commercial environments. Trained for luxury floors and high-spec warehouse hygiene.
Cleared, badged, and briefed cleaning crews who work inside live retail, warehouse, and commercial environments. Trained for luxury floors and high-spec warehouse hygiene.
Pest control, semi-annual water tank cleaning, quarterly Legionella testing, and BIONEST waste water treatment. All specialist services supervised under the Holford SLA.
Pest control, semi-annual water tank cleaning, quarterly Legionella testing, and BIONEST waste water treatment. All specialist services supervised under the Holford SLA.
Asset mapping, lifecycle tracking, capex planning, regulatory audits, and contract management. Built into every IFM contract.
Asset mapping, lifecycle tracking, capex planning, regulatory audits, and contract management. Built into every IFM contract.
Roof, façade, joinery, glazing, and doors maintained to manufacturer specifications. Repairs scoped, costed, and tracked online alongside routine upkeep.
Roof, façade, joinery, glazing, and doors maintained to manufacturer specifications. Repairs scoped, costed, and tracked online alongside routine upkeep.
Delivered through the Z Group alliance with SLP for construction and Fixem for fit-outs. Single point of accountability sits with Holford.
Delivered through the Z Group alliance with SLP for construction and Fixem for fit-outs. Single point of accountability sits with Holford.
HVAC run as an energy and reliability programme.
Measured across chillers, AHUs, pumps, controls, and building-fabric envelope. The whole HVAC system, run as one programme.
whole-system target
Design and Engineering
System design matched to the building, the load profile, and the operating hours.
Precision Installation
Commissioned to specification, balanced, and signed off against the design intent.
Predictive Maintenance
Condition monitoring and thermal imaging to catch failures before they surface.
Energy Optimization
Whole-system tuning against ASHRAE maintenance standards. Up to 30 to 40% HVAC energy savings.
Design and Engineering
System design matched to the building, the load profile, and the operating hours.
Precision Installation
Commissioned to specification, balanced, and signed off against the design intent.
Predictive Maintenance
Condition monitoring and thermal imaging to catch failures before they surface.
Energy Optimization
Whole-system tuning against ASHRAE maintenance standards. Up to 30 to 40% HVAC energy savings.
Three standards included in every client contract
Integrated Facilities Management and Annual Maintenance Contracts, built on three things we put in writing in every contract.
Quarterly on-site reviews.
A client-relationship lead, an on-site supervisor, and an escalation matrix to Holford leadership agreed at contract signing. Quarterly on-site reviews on every contract.
See operating modelTrack every job online.
Real-time ticket logging by area and premises, trackable through close. Every preventative job logged in CAFM. No monthly-PDF lag.
See live CAFMPlanned maintenance, always completed.
100% preventative maintenance completion is an internal non-negotiable KPI. The 52-week PPM plan is submitted within 60 days of contract signing and logged in CAFM against every asset.
See 90-day mobilisationSLA priorities and escalation matrix are agreed and customised for each contract at signing.
Live visibility. Not a monthly PDF.
Every contract ships with the CAFM client portal active on day one. Every ticket is logged by area and premises in real time and tracked through close. Every preventative job is logged against the asset. You see the number, not a narrative about the number.
- Real-time ticket logging by area and premises, trackable through close.
- 100% preventative maintenance logged in CAFM against every asset.
- Live KPI dashboard accessible from any desktop or mobile, reviewed in the quarterly on-site session.
Sample dashboard view with illustrative data. Your live CAFM portal reflects your own contract.
60+ UAE clients delivered for since 2013.
The named clients Holford has delivered for across retail, warehousing, commercial, hospitality, industrial, and wellness. Operating in the UAE since 2013.
What you get with every contract.
A dedicated account manager and site team.
Every contract names a client-relationship lead who owns the account and an on-site supervisor who owns delivery. Backed by an escalation matrix to Holford leadership, agreed with you at contract signing. You know who is accountable for the SLA, and you know who to call when the chiller goes down at 7am.
On-site review, every 90 days.
Holford on your site every 90 days for a technical inspection and face-to-face review. SLA compliance, PPM completion, asset performance, and what changes next quarter.
Our own staff, not subcontractors.
Holford technicians on site, badged, trained, and supervised by us. Specialist trades route through subcontractors we vet, contract, and manage under the same SLA. One company accountable for the whole stack.
Regularly trained staff.
Every Holford technician moves through a published training programme. Weekly refreshers, monthly cross-skilling, quarterly client-facing drills, annual leadership certification. Knowledge stays fresh. Standards stay on the floor.
A 90-day mobilisation, milestone-driven, on the calendar.
Asset register mapped across every site. CAFM client portal provisioned and live on day one. Account team named, SLA signed, escalation matrix published to your side.
Asset register mapped across every site. CAFM client portal provisioned and live on day one. Account team named, SLA signed, escalation matrix published to your side.
Technicians onboarded, badged, and trained to site-specific SOPs. Weekly toolbox talks and visual SOPs running inside the cadence. Quarterly on-site review scheduled and calendarised.
Technicians onboarded, badged, and trained to site-specific SOPs. Weekly toolbox talks and visual SOPs running inside the cadence. Quarterly on-site review scheduled and calendarised.
Full operational handover. Preventative, reactive, and predictive maintenance running inside the SLA. Steady-state 100% PPM completion targeted from day 91 onward.
Full operational handover. Preventative, reactive, and predictive maintenance running inside the SLA. Steady-state 100% PPM completion targeted from day 91 onward.
Submitted within 60 days of contract signing.
Every asset, every preventative task, every frequency logged in CAFM and mapped to your 52-week calendar.
The same facilities management Holford has delivered for 60+ UAE companies since 2013.
No obligation. On-site visit. Costed proposal.
Credentials that hold up to procurement.
Holford's named delivery discipline.
Hazard Identification and Risk Assessment Controls (HIRAC). Aspect Identification and Impact Analysis (AIIA). Business Continuity Plan (BCP). Safe Isolation Plan (SIP). Four frameworks, run on every site, governed centrally.
Operating in the UAE since February 2013.
13 years of continuous operation. Dubai headquartered. Active UAE trade license.
UAE operation
Get every facilities service for your sites, under one contract.
Submit your requirements and our team will be in touch within 10 minutes to schedule a site visit and scope your costed proposal.
No obligation. On-site visit. Costed proposal.